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Terms and conditions of use

These Terms and Conditions govern the use of the online store available at https://primeprices.co.uk, operated by Prime Prices. They define the rules for placing orders, payments, deliveries, returns, and the rights of customers, in accordance with UK consumer law.

Table of Contents

  • §1 Definitions
  • §2 Contact Information
  • §3 Technical Requirements
  • §4 Ordering Process
  • §5 Payment Methods
  • §6 Order Fulfilment
  • §7 Right to Cancel
  • §8 Exceptions to the Right to Cancel
  • §9 Complaints
  • §10 Personal Data
  • §11 Final Provisions
  • Appendix 1: Model Cancellation Form

§1 DEFINITIONS

Working Days – Monday to Friday, excluding public holidays in the UK.
Account – A free feature of the Store that allows the Buyer to create an individual account and access order history and preferences.
Consumer – A natural person acting for purposes which are wholly or mainly outside their trade, business, or profession, as defined in the Consumer Rights Act 2015.
Buyer – Any individual or legal entity purchasing products from the Store.
Store – The online store available at https://primeprices.co.uk.
Seller – The business trading as Prime Prices, registered and operating in the United Kingdom.

§2 CONTACT INFORMATION

Email: order@primeprices.co.uk
Phone: 07459955321

§3 TECHNICAL REQUIREMENTS

To use the Store and place orders, the following are required:

  • A device with internet access,
  • A web browser with JavaScript and cookies enabled,
  • A valid and active email address.

§4 ORDERING PROCESS

  • All prices displayed in the Store are total prices, inclusive of any applicable VAT.
  • The total cost of an order includes the product price and any applicable delivery fees.
  • To place an order, the Buyer selects products and adds them to the shopping cart.
  • The Buyer then chooses the delivery method, payment method, and provides necessary contact and delivery details.
  • The order is placed when the Buyer confirms the purchase and accepts these Terms.
  • Upon placing the order, a binding sales contract is formed between the Buyer and the Seller.
  • A confirmation of the contract will be sent to the Buyer by email.
  • Buyers may place orders either as registered users (with an Account) or as guests.

§5 PAYMENT METHODS

Buyers can choose from the following payment methods:

  • Bank transfer,
  • Payment via secure payment gateway,
  • PayPal,
  • Cash on delivery (if available).

If advance payment is chosen, the Buyer must complete payment within 3 working days of placing the order.

Some payment methods may require immediate payment upon order placement.

By ordering from the Store, the Buyer consents to receive electronic invoices. This consent can be withdrawn at any time by contacting the Seller.

§6 ORDER FULFILMENT

  • The Seller is obliged to deliver goods free from defects.
  • Estimated delivery times are indicated in the Store.
  • If advance payment is selected, order processing begins once payment is received.
  • If an order includes items with different delivery times, the dispatch will occur based on the latest date.
  • Deliveries are fulfilled by Royal Mail or other courier services selected by the Seller.

§7 RIGHT TO CANCEL

Consumers have the right to cancel a distance contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which:

  • The Consumer, or a third party other than the carrier, receives the goods, or
  • In the case of multiple items, when the last item is received.

To exercise the right to cancel, the Consumer must notify the Seller using the contact details in §2 with a clear statement (e.g. email or letter).

You may use the cancellation form provided in Appendix 1, but it is not required.

To meet the cancellation deadline, it is sufficient to send notice before the 14-day period expires.

Effects of Cancellation

  • The Seller will refund all payments received, including standard delivery charges (excluding additional charges for express delivery), no later than 14 days from the day the Seller is informed of the cancellation.
  • Refunds will be made using the same payment method unless otherwise agreed.
  • The Seller may withhold the refund until the goods are returned or proof of return is provided.
  • Goods must be returned without undue delay, and no later than 14 days after notifying the Seller of cancellation.
  • The Consumer bears the direct cost of returning the goods.
  • The Consumer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

§8 EXCEPTIONS TO THE RIGHT TO CANCEL

The right to cancel does not apply to contracts for:

  • Custom-made or personalised items,
  • Perishable goods or items with a short shelf life,
  • Sealed goods not suitable for return due to health protection or hygiene, once unsealed,
  • Goods that become inseparably mixed with other items after delivery,
  • Sealed audio or video recordings or software, if unsealed after delivery,
  • Newspapers, periodicals, or magazines (except for subscriptions),
  • Digital content not supplied on a tangible medium, if delivery began with the Consumer's prior consent and acknowledgment of the loss of the right to cancel.

This right is only available to Consumers. Businesses or other entities do not have the right to cancel.

§9 COMPLAINTS

In the event of a defect, the Buyer may make a complaint under applicable consumer rights law (e.g. Consumer Rights Act 2015).

Buyers may:

  • Request a repair or replacement,
  • Request a price reduction,
  • Reject the goods and claim a full refund if the defect is significant.

Complaints should be submitted by email or post to the contact details provided in §2.

If return of the goods is necessary to process the complaint, the Consumer will not bear the return cost.

The Seller will respond to complaints within 14 days.

Alternative Dispute Resolution (ADR)

If a dispute cannot be resolved directly, the Consumer may use:

§10 PERSONAL DATA

The Seller is the controller of the Buyer’s personal data.

Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Details are provided in the Store’s [Privacy Policy].

§11 FINAL PROVISIONS

  • Buyers must not submit unlawful content through the Store.
  • Each order constitutes a separate sales contract governed by these Terms.
  • These Terms are governed by the laws of England and Wales.
  • In the event of a dispute with a Buyer who is not a Consumer, jurisdiction lies with the courts of the Seller’s business address.
  • These Terms do not limit any statutory rights granted to Consumers.